Returns

 

 It is our goal to make the shopping experience satisfying for our pet parents. For any reason if you’re not satisfied with your purchase at WholeWoof, you can exchange or return the product for the purchase price.

 

  • All return/exchanges are free when item is returned within 15 days from the shipped date
  • Sales items are FINAL SALE

 

 To start the return process, please email us at hello@wholewoof.com for instructions.

 

Shipping

How long will it take for my order to ship?

Most orders will be processed and shipped out within 1 business day. Please note that we do not ship on weekends and holidays.

Wholewoof.com cannot be held responsible for conditions beyond our control for example: severe weather, service interruptions and etc.

Overnight orders must be placed by 1 PM PST for same day shipping.

Overnight orders placed on Friday by 1 PM PST will arrive on Monday

 

Do you offer free shipping?

 Yes! All orders $39 or more, your shipping fee will automatically be removed. (Domestic orders only)

 *This does excludes Hawaii and Alaska which is a flat rate of $9.00 & Canada

 

Will I receive a tracking number for my order?

 Yes, once the order is processed and shipped out, you’ll receive a shipping confirmation email with tracking information.

 

Shipping Rates

 Standard      (4-6 Business Days)   $6.00

 Expedited     (2-3 Business Days)   $12.00

 Overnight     (1-2 Business Days)   $35.00

*This shipping rate only applies to the contiguous 48 states only

 

 Alaska & Hawaii - $9.00 Flat Rate

 Canada - $15.00 Flat Rate

 All Other Countries - $20.00 Flat Rate

 

*All orders are shipped via USPS 

*We do not ship packages on weekends & holidays

 

International Orders

 

All international orders are shipped via USPS (United States Postal Service)

Please allow 8-10 business days for delivery.  The delivery time frame does not include any customs delay and WHOLEWOOF is not liable

for delays caused by the customs process.

International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs.

 

 

 Do you ship outside of the contiguous US and to PO boxes?

Yes, orders shipped to APO/FPO, Alaska, Hawaii, and PO boxes cannot be expedited and will be shipped via USPS Priority Mail.

Your orders should arrive in 5-9 business days. Please note some APO/FPO locations may require up to 21 days for delivery.